AI Agents & Automation

About the service

We help organizations implement and operate AI agents in the Microsoft ecosystem so they deliver measurable impact while remaining secure, manageable, and scalable over the long term. This is not just about turning on AI. It is about choosing the right scenarios, working with data, setting governance, managing risks, and driving adoption across teams.

We build on Microsoft products for agentic AI and automation of knowledge work:

• Microsoft Copilot
• Copilot Studio
• Microsoft Foundry

Our services also include hands-on support: we help with Microsoft Copilot governance, customization, and extension, as well as the design and development of AI agents in Copilot Studio and Microsoft Foundry.

Key benefits

Fast impact on productivity and processes

AI agents reduce the time spent on routine tasks such as search, summarization, document preparation, internal support, and request triage. They also increase consistency across teams.

Security, governance, and control

We set rules and technical measures for the secure use of Copilots and agents, including roles and permissions, DLP, auditability, operational monitoring, and responsible use policies.

Scalable agent architecture

We help design agentic solutions that can be expanded step by step across scenarios, data sources, tools, and integrations without unnecessary technical debt.

Measurable outcomes

We define metrics such as adoption, time saved, answer quality, automation success rate, ticket reduction, and support CSAT/NPS. Pilots are designed so it is clear what works and what does not.

Focus on what matters

AI agents should help the company, not create another layer of chaos. That is why we work pragmatically:

• selecting scenarios with the highest return, from quick wins to strategic use cases
• data readiness: where data lives, who has access, and what the source of truth is
• governance for Microsoft Copilot and agents, including policies, security, and operational standards
• design and delivery of agents in Copilot Studio and Foundry
• gradual adoption, training, and operating model

Our specialization

1) Microsoft Copilot

We help you introduce Copilot in a way that is useful for people and safe for IT.

We typically focus on:

• governance and security, including Zero Trust principles, access management, usage policies, and control mechanisms
• role-based scenarios for sales, management, back office, HR, and service teams
• adoption readiness and usage measurement, including guidelines, training, and internal communication
• connection to company knowledge and ways of working, including Microsoft 365, documents, Teams, and processes

2) Copilot Studio

In Copilot Studio, we design and build AI agents that can answer questions, perform actions, and work with company data in a controlled environment.

We typically deliver:

• agent design, including intents, scenarios, conversational design, and guardrails
• integration with systems and processes such as ticketing, CRM, and internal services
• lifecycle management, testing, and operational standards
• governance and security best practices for Copilot Studio, including DLP, environments, and monitoring

3) Microsoft Foundry

For advanced scenarios, we build agentic solutions on Microsoft Foundry, from prototype to production in Azure, including management, orchestration, and scaling. Microsoft presents Foundry as a unified platform for building and managing AI applications and agents.

We typically focus on:

• architecture design for agentic applications and integrations
• selection and operation of models and endpoints, and environments for development and deployment
• security, access management, networking, and operational setup in Azure
• transition from PoC to production, including monitoring, cost management, and governance

How we usually work

• AI readiness & use-case workshop: quick identification of scenarios and priorities.
• Governance design: rules, roles, environments, DLP, and operating model.
• Pilot (MVP agent): 1–2 agents with a clear success metric.
• Scaling: expanding scenarios, integrations, operational standards, and adoption.
• Long-term development: agent roadmap, ongoing optimization, and risk management.

Why choose this service

AI agents make sense when you want to speed up people's work while keeping control over data, security, and output quality. We help you deliver a solution that:

• creates impact quickly, with a pilot delivered in a short time
• is secure and manageable, with governance from the start
• can scale across teams and scenarios
• is built on Microsoft standards and platform